This privacy policy (“Privacy Policy”) explains how we use your personal information, the type of personal information that we receive and collect when you use any of the features offered on our Website, how we protect your privacy, as well as explaining our use of CCTV.

At Fit Ground, we understand the importance of your privacy, and we want you to be as comfortable as possible visiting our website and using our services.

This Privacy Policy applies to the Website and all products and services offered by Fit Ground. We hope this will help you make an informed decision about sharing personal information with us. Please read this Privacy Policy before using the Website or submitting any personal information. You are encouraged to review the Privacy Policy whenever you visit the Website to make sure that you understand how any personal information you provide will be used.

COLLECTION, USE AND SHARING OF INFORMATION

We collect personal identification information in a variety of ways, including, but not limited to, when users visit our website, register for an account on our website, subscribe to our newsletter, and in connection with other activities, services, features or resources that we may make available on our website. Users may be asked for information such as names, postal addresses, email addresses, telephone numbers, date of birth, gender, health conditions, credit and debit card information etc when voluntarily submitted by users of our Website. Users may, however, visit our Website anonymously and can always refrain from supplying personal information, although this may prevent them from engaging in certain activities on the Website. Additionally, in order for us to verify your identity, we may request from you valid proof of identification (such as passport, national ID card, employment card and/or driver’s license).
We collect and process personal information about visitors to our website, clients, customers and users of/visitors to our sites. We do this in order to deliver services to you, deliver merchandise to you when you make a purchase, process payments that you make to Fit Ground and learn how to offer you a better product.

We may collect and use your personal information for the following purposes, all of which is for our legitimate interest of delivering services and products to you, and/or where it is necessary for the performance of our contract with you:

To improve customer service, as information you provide helps us respond to your customer service requests and support your needs more efficiently. To personalize the user experience as information in the aggregate helps us to understand how our users as a group use the services and resources provided on our website. To improve our website using feedback you provide to improve our products and services. To process payments we may use the information you provide about yourself when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service. To run a promotion, contest, survey or other feature or send users information that is relevant to services that they have purchased from us. To send periodic emails using the email address provided to send users information and updates pertaining to their order. It may also be used to respond to their enquiries, questions, and/or other requests. We may also send emails to users that may include company news, updates, related product or service information, etc. If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

We do not knowingly collect or solicit information from anyone under the age of 18, or knowingly allow such persons to register or become members. If you are under 18 years of age, do not attempt to register on our Website or send any information about yourself to us, including your name, address, telephone number, or email address. No one under the age of 18 may provide any personal information to or on our Website.

We may also collect non-personal identification information about users whenever they interact with our website. Non-personal identification information may include the browser name, the type of computer and technical information about users’ means of connection to our website, such as the operating system and the internet service providers utilized and other similar information. Where we do collect your personal data, this information is required for us to validate who you are, to deal with your queries effectively and to ensure that we can monitor usage of our sites as you sign up for classes. If you book in to attend one of our classes, we will also collect information relating to your health status and any physical impairment that might impact upon how you can use our services. This is to ensure that we take your health record into account and can enable you to consider whether it is safe for you to attend our classes.

COOKIES

Our Website may use cookies and tracking technology to enhance a user’s experience. A user’s web browser places cookies on the hard drive for record-keeping purposes and sometimes to track information about the user. Users may choose to set their web browser to refuse cookies, or to alert when cookies are being sent. If they do so, note that some parts of the website may not function properly or optimally.

THIRD PARTY SHARING

Due to the nature of our business, we have to use third party companies to provide some parts of our service, i.e. when making payments for example; you will need to give your payment details to our payments provider. We may have to disclose your personal information to law enforcement agencies, government agencies or other third parties where we are required by law, a court order or similar legal procedure, or by any governmental or regulatory body, where we are cooperating with a law enforcement investigation, to report suspected fraud or other illegal activity, or to investigate a possible violation of our Terms and Conditions. If we do share your information with other organizations, we will have sharing protocols in place to ensure the organization’s compliance with local data protection laws. We will not use your personal information for third party marketing purposes without your prior express consent. We do not sell, trade, or rent users’ personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information (i.e. in an anonymous form) regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. Please note that the privacy practices set forth in this privacy policy are for this website only. If you navigate to other websites, please review the privacy policies posted at those sites.

HOW YOUR INFORMATION IS STORED

Your personal information will only be collected if it is necessary and appropriate to do so. We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Website. Sensitive and private information exchanged between our Website and its users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. We will not hold your information for longer than we need to and when we dispose of it, we will destroy paper and electronic copies in a secure way.

CONTACTING US BY TELEPHONE AND EMAIL

You may contact us by email or telephone. Our email correspondence may be kept as a record of your contact with us, and to enable us to respond to any queries that you may have.

We do not record telephone conversations or calls that you make to us. During calls however, we may collect information such as your name, contact details, the email address associated with your account. We collect this information because it is necessary in order to enable us to deliver any services that have been requested, and to resolve any queries you may raise when you call.

CCTV

CCTV is installed at our studio, to monitor building security and assist in crime prevention and detection. We operate our CCTV in accordance with the guidance issued by the United Arab Emirates authorities. We collect this data as part of our role as a service provider to you, and to ensure the health and safety of our staff and visitors to our studio. We will not hold images for longer than necessary and will dispose of them securely.

ACCESSING, REVIEWING AND UPDATING YOUR PERSONAL INFORMATION

You can access and review your personal information at any time through your account section of the Website. If your personal information changes in any way, or is incorrectly presented on the Website, you should immediately update or correct your personal information through the Website or by contacting us on the below contact details.

CHANGES TO THIS PRIVACY POLICY

Fit Ground has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect.

CONTACTING US

If you have any questions regarding the Privacy Policy, the Website, or the Fit Ground Services, please contact us at:

Fit Ground LLC
Global gate Tower 2 Ground Floor
Saadiyat island, Abu Dhabi
United Arab Emirates
T: (02) 236 7382
info@fitground.ae